Frequently Asked Questions
Everything you need to know about your Veloria Official experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our returns portal or contact our support team.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
Veloria Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized providers at checkout.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our manufacturers to source high-quality, durable fabrics and ensure fair labor practices throughout our entire supply chain.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team. After this window, the order cannot be changed.